About CMS Help

CMS Help supports paying parents who face disputed liabilities, unexplained arrears, and enforcement action that may not reflect a correct calculation.

What we stand for

Children are entitled to support — the amount should be correct and explained.
Paying parents deserve clear figures, written breakdowns, and a fair challenge route.
Published claims are verified against official sources before they go live — see Findings.
Legacy CSA debt issues are kept separate from current CMS calculations.

What this site provides

Clear home-page guidance on the CMS decision and complaints pathway
Indicative calculator and arrears audit with Excel export
Browser case timeline plus My Case accounts for evidence upload and pack export
Save browser timeline and arrears audits into My Case when you are signed in
Professional letter builder covering the full CMS pathway (Word and PDF)
Dispute and enforcement guides, plus Findings sourced from NAO, PAC, and DWP
Published FOI Register for transparency work

Upgrade path

How the product is growing — so parents know what is live now and what comes next.

Shipped

Calculator with CMS rate bands
Case timeline, letters, arrears audit
My Case accounts, evidence pack, Find your MP
Guides, Findings, FOI Register
Dispute & enforcement pages; My Case import bridge

This upgrade

Variations and income-dispute guide
Evidence standards page
Letter builder: multi-ground checklists and deadline helpers
FOI response file links on the register
Admin registered / unregistered user counts

Next up

Letter builder postal address book for CMS / ICE / HMCTS
Arrears audit full ledger attach as My Case evidence file
DOCX evidence upload support
Richer FOI response hosting (upload PDFs to R2)

CMS Help is information support, not a law firm and not legal advice.