FOI Register

This register publishes Freedom of Information work carried out by CMS Help. It is not a tool for parents to file personal FOIs. Parents should use the case tools for calculations, tracking, letters, and arrears audits.

Published requests

Request themes we publish against

DWP / CMS

• Mandatory reconsideration overturn rates and liability change values
• Official error corrections by category
• Direct Pay to Collect & Pay disputed opening balances
• Enforcement actions while disputes remain active
• Fee refunds after corrected liability decisions

HMCTS

• Appeal volumes, outcomes, and clearance times
• Liability order application outcomes

HMRC

• Income interface fields, refresh frequency, and correction volumes

Full request wording is held in our research pack. Public responses and refusals will be logged here with dates, exemptions cited, and source files when received.